Returns Policy

At Genesis, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return process under the following conditions:

1. Eligibility for Returns

Items must be returned within 30 days of purchase.

Products must be unused, in original packaging, and in resalable condition.

Certain items such as personalized, perishable, or hygiene-related products are not eligible for return.

2. Return Process

Contact our customer support team at [Your Email] or [Your Phone Number] to initiate a return.

Provide your order number and reason for the return.

We will provide a return authorization and shipping instructions.

3. Refund & Exchange Policy

Once the returned item is received and inspected, refunds will be processed within 7-10 business days.

Refunds will be issued to the original payment method.

Exchanges are available for defective or damaged products.

4. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to an error on our part.

If the return is due to a damaged or incorrect item, we will provide a prepaid shipping label.

5. Non-Returnable Items

Clearance and final sale items

Customized or special-order products

Opened consumables (e.g., ink, paper, medical supplies)

For further details, please visit our Returns & Refunds page or contact our customer service team. We are here to help!

📞 Customer Support: [Your Phone Number]📧 Email: [Your Email]🌐 Website: genesis777trading.com